Tuesday, May 21, 2013

Archive for May, 2011

Friday Inspiration: Dick Foster

May 20th, 2011 by Rob | Posted in Authors, Books, Inspiration, Leadership, Smart People |

Last week, Forbes printed a short interview with Dick Foster, Senior Partner and Director at McKinsey & Company. Foster is most famous for his book, Creative Destruction. From the interview, it would appear that Foster is more than a little skeptical of business gurus who advise doing the same things you see high-performing companies doing: “There was no such company, and there never had been such a company!”

The Dick Foster interview is today’s Friday Inspiration. Here’s a short excerpt:

“Let me tell you how I got to the term “creative destruction.” In the 80’s, I was in a search for “the excellent company” – the all-seeing, all-knowing, all-wise company that made all the right moves in advance, and that made more money for its shareholders than any of its competitors. This was the permanent outperformer stock – the really good deal. I looked at 4,000 companies over 40 years, and what I found stunned me. There was no such company, and there never had been such a company!

“I thought something had to be wrong. Was I looking at the problem in the right way? No company had been able to outperform the market for any substantial length of time. (GE came as close as any, but didn’t do any better than the overall index). Somehow the market – managed by nobody – was performing better than all the brains on the planet. But why? Then I realized that the reason markets outperform companies was closely tied to what Joseph Schumpeter called “creative destruction.” This was actually a phrase that came from the Hindu religion, dealing with the transformation of an individual throughout their life, from creation, onto death, and ultimately rebirth.

“That whole notion of creation, life, and destruction seemed a like a good model for what was going on in markets. When the time comes for a company to face its maker and file for bankruptcy, it does it – the markets don’t care. And when there is opportunity out there to create something new, hundreds will go after it. Most will fail, but one or two will succeed (and we’ll assign Apollo-like status to the latter, while quickly forgetting about the 500 others who failed). Markets are better at creation than any individual company, and they are much better at destruction. A company cannot perform better than the markets that are adapting more rapidly – it’s just a fact of life.”

Check out the rest of the interview at Forbes.com.

 

How to Compete with Google

May 16th, 2011 by Rob | Posted in Brand Story, Google, Mass Marketing, Narrative |

When it comes to search, Google dominates its competitors. In fact, its name is synonymous with search.
Nobody “searches” online. We “google”.

Last month, Americans conducted 18 billion online searches, and Google handled more than 65% of them. Yahoo’s search engine clocks in at 15.9% of all searches, while 14.1% were handled by Microsoft’s Bing.

Do the math. These three giants handle 95% of all U.S. search requests.

Now imagine you want to start a search engine. How would you do it?

Focus on the hole in the market. And make that your story.

Google does a lot of things right. But they don’t do everything right, for everybody. So if you want to compete with Google, you find something they don’t do well and figure out a way to do it better.

That’s what DuckDuckGo does.

Never heard of DDG?

DDG founder, Gabriel Weinberg, created a search engine that blocks content mills and sites jammed with advertising (improving the quality of results). DuckDuckGo doesn’t track search results and share them with advertisers. It doesn’t store search history or IP addresses.

This past January, DuckDuckGo got a lot of attention for a billboard in San Francisco that read: Google tracks you. We don’t.

 

 

Hit them where they are weak. Find the hole.

It’s a great brand story.

Easy to tell. Easy to understand.

But that’s not all.

DuckDuckGo does other things that customers like. All search results are displayed on a single page… just keep on scrolling. The name, logo, and site design are playful and clean. You can customize the color, fonts, alignment and other elements of DDG. And the search results are pretty darn good.

The DDG experience feels a lot like what Google was ten years ago.

DDG also does a nice job with disambiguation (they have something called semantic topic detection that helps narrow your search). Try searching for “Lincoln” and you get a box at the top of the page with several choices. Are you looking for Abraham Lincoln? Lincoln Automobiles? Lincoln, Nebraska? Novels, bands, films, or albums called Lincoln? It’s a nice feature that makes results more accurate.

Compared to Google, DuckDuckGo is tiny. Barely worth noticing.

And they’ve got a good  brand story.

Small companies disintermediate bigger competitors all the time. Google did it to Altavista, Excite, and Lycos (remember them?).

And somebody will do it to Google.

Someday.

Will it be DuckDuckGo?

 

A Compelling Story… Told by Google

May 11th, 2011 by Rob | Posted in Brand Story, Brand Voice, Branding, Demonstrations, Story Telling |

This brand story from Google is so good, it doesn’t need an introduction…

 

 

Not only is it a fun story to watch, it’s a pitch perfect demonstration of how Google products can make life better.

Very few brand stories are told as well as this one.

H/T: American Copywriter.